rdr2Terms of Use
We at rdr2 operate an online entertainment platform available in jurisdictions where applicable law permits. Our Terms of Use outline the conditions under which you access and use our services—account creation, deposits, withdrawals, games, and dispute resolution.
When you join rdr2, you agree to comply with our policies. We maintain clear expectations around account verification, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and responsible use of our platform. This document sets out how we operate and what we ask of our account holders.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account Opening and Verification on rdr2
Account opening on rdr2 starts with email registration and identity verification. We require a valid email address, phone number, and government-issued ID for all new account holders. When you open an account, you represent that you are of legal age and not prohibited by law from using our platform.
Our Know Your Customer (KYC) process asks for documents such as a passport, national ID card, or driver's license. We also verify your residential address using a utility bill or bank statement dated within the past three months. This verification step protects both you and our platform against fraud and ensures compliance with local regulations.
You may be asked to provide additional information at any time. We reserve the right to suspend or close an account if documents are incomplete, inaccurate, or do not match the information you provided during registration.
Key account requirements
- Valid government-issued ID (passport, national ID, or driver's licence)
- Proof of residential address (utility bill or bank statement, under 3 months old)
- Accurate personal information matching your identity documents
- Responsibility for keeping login credentials secure
Deposits and Withdrawals on rdr2
We at rdr2 support eight payment channels: DANA, e-wallet, mobile banking, local payment, and online payment for e-wallets; e-wallet for QR-code top-ups; and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately upon payment confirmation. When you deposit funds, you are adding balance to your rdr2 account for use in games, betting, and live-dealer tables.
Withdrawal requests are reviewed before processing. We undertake standard anti-fraud checks to verify that the withdrawal destination matches your registered account holder details. Withdrawal windows depend on the payment channel; e-wallet transfers are typically faster than bank transfers. You may be asked to provide additional verification documents if your withdrawal exceeds certain thresholds or if our system flags the transaction for review.
We do not guarantee withdrawal speeds; processing times vary by payment provider and local banking infrastructure. If a withdrawal is delayed, contact our support team for status. Withdrawals requested during public holidays (such as Idul Fitri, Idul Adha, or Nyepi in Bali) may be processed after the holiday.
Funds deposited on rdr2 are held in our operational accounts and are not redeposited or loaned. Your balance represents your claim against our account; it does not confer ownership of bank deposits or securities.
Games, Bonuses, and Fair Play on rdr2
Our platform offers live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Champions League, Premier League), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). Each game has its own rules; we provide these in-game or on request.
Bonus terms vary by promotion. When we offer a bonus, we specify any play-through requirements, eligible games, and withdrawal conditions. We reserve the right to cancel a bonus if we detect abuse—such as collusion, bonus stacking, or arbitrage betting. Bonuses expire after the stated period; any unclaimed bonus is forfeited.
Our games are operated by licensed partners and comply with local gaming standards. We do not guarantee outcomes; games are subject to the odds and mechanics disclosed in each game's rules. Account holders agree that participation is voluntary and outcome-uncertain.
Dispute Resolution and Account Closure
If you dispute a transaction, game outcome, or account restriction, contact our support team with details. We investigate claims and respond within a standard review window. We retain transaction records and game logs to help resolve disputes fairly. Decisions are final once our review is complete; we do not re-review identical disputes.
You may close your account at any time by submitting a request to our support team. Upon closure, any remaining balance is returned to your registered withdrawal method, subject to final verification and any outstanding obligations. Closed accounts cannot be reopened; a new application is required if you wish to rejoin rdr2.
We may suspend or close an account if we detect: unauthorized access, fraudulent documents, violation of bonus terms, use of automated tools, or breach of these Terms. Suspension is temporary; closure is permanent. In either case, we notify you of the reason where possible.
These Terms apply to all users on rdr2 across supported jurisdictions. We reserve the right to amend them at any time; material changes are notified by email or in-app message. Continued use of our platform after notice of amendment constitutes acceptance of the revised Terms.